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Product Engineer

DarkOwl is a leading cybersecurity company specializing in darknet intelligence. Our mission at DarkOwl is to be the world’s leading DARKINT™ data provider, and we’re well on our way there! Our team works tirelessly to empower our clients to continually improve their cybersecurity defenses by giving them insight into the darknet. You will be working with a team of A players, who continually collaborate on how we can improve our product offerings, including our SaaS interface and API.

Summary

We're looking for our next expert in DarkOwl products. As a Product Engineer, your mission is to help our customers have the best experience possible! That means becoming a DarkOwl Vision super user, and being excited to help our customers become super users too. The right person for this position will be highly technical, enjoy working with new people as we continually grow our client base, and will have a strong interest in the darknet or threat intelligence subject-matter. 

This position is based in Denver, CO and may include national or international travel.

Some of the day-to-day tasks you’ll perform

  • Onboard, train, and support our customers to ensure high satisfaction rates and make sure our users are getting the most out of our products.

  • Track and assess end user engagement level and proactively reach out based on end user need.

  • Use your creativity to develop tools and best practices that provide insight into our data, and facilitate and increase usage of our products.

  • Lead regular customer UX sessions to discover new use cases and market trends, and provide this feedback to Sales, Product, and Development teams.

  • Answer our customer's technical questions and work through challenges with a positive mindset and professional tone.

  • Establish and grow relationships with end users, from the first touchpoint through renewal.

Skills to bring to this role

We’re looking for people with technical aptitude, comfortable with:

  • Working with APIs

  • Scripting in Python, Bash, or other scripting language

  • Ability to breakdown complex ideas into more easily understood concepts

  • Becoming a trusted point of contact for our customers for all things technical 

Bonus points for . . .

  • Discerning taste in coffee

  • Minimal buzzwords appearing in your resume or cover letter

  • Prior experience or personal interest in anything darknet-related

If you’d like to apply for this position, please send over your resume and introduction letter to careers[at]darkowl.com.