[Webinar Transcription] New Regulations and What They Mean for Your Supply Chain

October 07, 2025

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This fireside chat, “New Regulations and What They Mean for Your Supply Chain,” features legal expert Rich Hanstock and DarkOwl’s Lindsay Whyte as they unpack the evolving cybersecurity regulatory landscape across the UK and EU. The discussion explores the shift toward mandatory, continuous, and ecosystem-based compliance, highlighting key regulations such as the EU Cyber Resilience Act, NIS2 Directive, and the UK’s Cyber Security and Resilience Bill. With increasing supply chain complexity and heightened accountability, the speakers examine how organizations can proactively manage risk, leverage threat intelligence, and prepare for upcoming compliance deadlines—all while navigating the broader implications for cybersecurity professionals and industry resilience.

NOTE: Some content has been edited for length and clarity.


Kathy: And now I’d like to turn it over to Lindsay, a Regional Director for DarkOwl and Rich Handstock, Barrister and founder of pwn.legal to introduce themselves and start our discussion.

Lindsay: Thanks very much, Kathy. The aim of today’s session is to shed some light on the regulatory landscape as it relates to cybersecurity practices in the UK and Europe. And obviously from DarkOwl’s perspective, we’re always keen to share how our technology and ever-evolving collection approach meets these regulations. But today, it’s important to spend a bit of time setting the scene, I think, and stepping back a little, because there’s a few things at play here which affect many more professionals than just those involved in DarkInt collection and threat intelligence.

So perhaps, Rich, I can start by asking you as a specialist, legal professional in the world of cybersecurity and data privacy. What is the regulatory landscape right now with regards to cyber resilience?

Rich: Thanks, Lindsay. I think it’s quite an exciting time to be talking about this. Jurisdictions around the world, it seems to me, are converging around this idea of the challenges and risks of cybersecurity being shared, rather than seeing responsibility concentrated in states or in a few larger kind of critical infrastructure type organizations. Take CrowdStrike, for example, events like that surface into the popular imagination, the kind of sheer extent of hidden dependency on technology, many of which are not readily understood by or foreseeable to the average person and the systems we’re seeing vulnerabilities in ways that are not necessarily well understood either. But what is understood is that when it goes wrong, even for one company, even if that company isn’t currently a household name, that incident can have ramifications for a vast number of people outside that one organization. And so, if that keeps happening, and I think we have to assume that it will, that has the potential to erode the sense of security that many of us at least are fortunate to depend upon. Some of us maybe take for granted. And when that happens at scale, it can become a national security issue. But the challenge is just so huge. And fundamentally, I think governments are realizing that the cybersecurity challenge is too big, too great, too rapidly evolving for states alone to solve.

So, for the last few years in the kind of cyber policy space there’s been a discussion around what’s been termed a ‘whole-of-society’ approach to cyber security and this idea that partnerships not just between states and those key kind of private sector organizations that are deeply embedded in kind of infrastructure of the internet and so on, but critically between cooperation within the private sector, between and across markets and sectors and jurisdictions, with the focus really being now on assuring business continuity, data security and integrity, so as to project confidence to end users and to other businesses that everyone’s working together to help to keep the lights on globally.

So, to answer your question, I think it’s the recognition in policy of a need for that whole of society, everyone working together in partnership approach to cybersecurity that is driving this kind of shift in the regulations towards focus on the supply chain, ensuring private sector organizations of all shapes and sizes are taking the threat seriously, not just to their own backyard, but looking outward to their dependencies in their supply chain as well. There’s a sense, I think, that regulators need to have the power to ensure that more organizations are thinking about business continuity and security with ever broader responsibilities and so on. But it’s all about enhancing our collective security.

Lindsay: Yes, I see what you mean. And what are you saying then is the sort of general direction of travel on that basis then?

Rich: Again, it’s broadly the same idea, right? More accountability for cybersecurity throughout what are life cycles and throughout the supply chain. Whilst there is alignment around that central idea, national implementation is creating complexity for multinationals. And I think that there are effectively three kinds of big handful, big three, three big key shifts that I want to talk about.

First of all, we’ve got the shift from voluntary standards to kind of mandatory standards, at least for those who are in scope. Historically, cybersecurity standards have been kind of largely self-regulated. You can get ISO certified, adopt various frameworks, get your cyber essentials and so on. All of its really good practice. Sometimes you see those kinds of certifications as being conditional upon kind of eligibility for a contract. It’s kind of a compliance requirement. But fundamentally, they’re voluntary. And what we’re seeing now is regulators kind of saying, well, if you’re in scope of our regulatory powers, that’s not going to be enough. You need to have these as kind of a minimum baseline. And that’s why we’re seeing kind of legal duties of care being put on kind of manufacturers and operators, as well as just the critical infrastructure providers. That’s shift one, voluntary to mandatory.

The second shift is a move from point in time security and assurance, to more continuous monitoring and assurance, which is kind of linked to the first point. It’s not performative, or supposedly, it’s not just performative. You need to be taking this kind of focus on effectiveness and outcomes rather than just ticking boxes. So, for example, under the CRA, the EU’s Cyber Resilience Act, you don’t just certify a product is secure when you launch it, you’ve got ongoing obligations throughout its life cycle. So, if three years after release of vulnerability emerges, and it’s being exported, and you become aware of that, you’ve got specific notification timelines that are pretty sporty, actually, to the relevant authorities. And that fundamentally changes what compliance looks and feels like inside an organization. It’s not just okay, we’ve got a stiff cut on the wall, big tick. It’s a continuous operational responsibility. That means that you have to understand the threat environment as it evolves. So, voluntary to mandatory, point in time to continuous.

Thirdly, from perimeter thinking to more ecosystem thinking. It’s this idea that traditionally compliance is focused on your backyard, within your fence, your organization’s security. These new regulations effectively make you responsible to an extent for understanding your own supplier’s security. And in some cases, your supplier’s suppliers, this kind of idea of nth-party security, where does it stop, you’re now accountable for risks that you might not even have visibility into at the moment. There’s kind of a question about underwiring your ability to discharge your own responsibility by getting insight into what your suppliers are doing. That’s part of the challenge in effect. And critically, the penalties of getting bigger and sharper teeth, you know, like 15 million euros, two and a half percent of turnover for CRA, that really changes the conversation in the boardroom. And we’ll hopefully empower CISOs and certain people who are responsible for compliance in this space to be stepped up and listened to and maybe have more budget than typically they’ve had previously.

Lindsay: That’s such a good point because there are now just these endless strings of supply chains in this day and age. Why do you think these changes are happening then?

Rich: Well, I think primarily it’s the instance that I mentioned. We can list them off all day, SolarWinds, CrowdStrike, JLR, MLS, these weren’t necessarily isolated attacks on single companies in terms of the way that they were, that the impacts were felt, these were supply chain compromises that kind of cascaded across many people, many different organizations and I think we have seen regulators watching companies with quite sophisticated security programs getting breached because of vulnerabilities in third party software that they maybe didn’t have any or enough visibility into. That goes back to the point I made a moment ago about perimeter-based security, just not really working when the threat enters through your supply chain. We’ve also got because of that kind of cascading effect, the kind of sense of market failure, where cybersecurity incidents are what economists might term a negative externality, right? When a product is insecure, that it’s not the manufacturer alone that bears all the cost, customers suffer the impacts of breaches, critical infrastructure is disrupted, but the manufacturer’s liability might not necessarily capture what is regarded by the sort of person on the street as kind of being fair. The idea is that if markets aren’t naturally optimizing for security because of the externalization of some of the cost, regulation; there’s a case for regulation stepping in to correct that market failure. I think regulators are trying to use the law to internalize those costs to kind of make manufacturers and operators bare the true cost of insecurity.

Which actually leads me onto another important point, which I think is often overlooked in this space, which is the insurance market. This has been a lot of conversation about this, around the JLR incident. Insurers, I think, have historically struggled to price risk effectively to understand the risk because there’s no kind of standardized way to assess security practices across supply chains and I think without that without baseline security standards there’s a risk that the risk transfer mechanism it kind of breaks down. So, look at the discussion around insurance up to JLR, would it even, would the insurance that JLR was criticized for not having picked up even have been sufficient? Maybe not, right? And to the extent that that reflects a gap in the market, I think we’re going to see the insurance market mature, partly as a consequence of these regulations, partly as a result of the incident and the discussion that is now going on about it.

It’s not just about preventing breaches is my point. I think these regulations are also about creating more predictable risk environments so that insurance markets, ultimately capital markets, can function more effectively. So, without that predictability or that ability to understand what’s going on in the supply chain, where the dependencies are, where the vulnerabilities are, there’s a risk that the digital economy is more unstable than we would like it to be.

Lindsay: And on that question of the new regulations, could you talk a little bit more about what they are saying?

Rich: Sure. I mean, there’s a lot of them. I know you’ve– I think we’ve got a slide. If you could call that up, that’d be great. I’m not going to try and cover all the detail now, but I think there are kind of two or three main tracks.

We’ve got the EU Cyber Resilience Act, which came into force in December last year. The reporting obligations kick in in September 26th, full compliance by the end of ’27. NIS2 alongside that came into effect in 2023, which that was really about expanding critical infrastructure obligations. And a lot of the conversation in the UK now around the Cyber Security Resilience Bill is about extending original NIS regulations to managed service providers, bringing a big chunk of the supply chain into the scope for the first time. We’ve talked at the beginning about the big handful shifts, and we’re drilling down now into some more of the regulations and what it is that they actually say.

I think Question Zero the clients always ask is, am I in scope? I know scope is expanding, there’s a lot of talk about the fact that scope is expanding and the greater burden that therefore imposes on people. That’s obviously an interesting and important feature of these regulations, but it tends to drive the conversation around, while there are some new regulations coming, how do I avoid them or minimize my exposure to them? Obviously, that’s important to understand it, but I always advise clients that the conversation doesn’t stop there. So, kind of my prediction is that the requirements that each of these frameworks bring will over time become market norms, to the extent that we could see those requirements invoked by analogy, like in private litigation, even those who are outside the scope of regulatory jurisdiction. So, if you have an obligation, say in a contract, to take reasonable steps or perform due diligence, I think we’re going to see a failure to take steps that in some sectors are required by regulators, potentially being deployed against people who are otherwise out of scope in litigation or at least in negotiation around a commercial contract or following an incident. I think it makes sense that whether you’re in scope or not to understand what more you can do to understand your exposure to risk.

Big handfuls, if in the EU manufactured importers, you’re looking at the Cyber Resilience Act, so if you’re making or importing products with digital elements into the EU, so that could be software, IoT devices, anything connected, you’re going to have obligations at sort of three main stages. Before the market, you’re looking at being able to demonstrate security by design in software and hardware, risk assessments, documentation, so on. At market, the things like CE marking, conformity assessments, kind of build on the pre-market stuff. You’re looking at creating what’s called software builds of materials, or SBOMs, in a particular, format that need to be given to regulators on request to goagain, to show that you understand where the dependencies are in your software.

Then the big shift is throughout the lifecycle of the product, right? You’ve got a monitor for vulnerabilities in your product throughout a support period, usually five years. And if you become aware of a vulnerability that’s actively exploited, maybe through responsible disclosure or otherwise. You’ve got to notify National Authorities and ENISA within 24 hours, a detailed report within 72 hours, final report 14 days. This is pretty quick in the context of an incident, right? And critically becoming aware can include constructive knowledge. So, if it’s publicly available, you could be deemed to know. So, you need to be monitoring what’s going on, have a vulnerability disclosure policy and be engaging responsibly with those who make those responsible exposures, that’s a bit of a bugbear of mine.

NIS2 then, if you’re kind of an essential or important operator in say energy, transport, banking, health, infrastructure, those kinds of sectors, in the UK this is expanding to MSSPs, you’re going to have similar kind of key obligations around risk management, including understanding your supply chain and your exposure to risk there. Again, incident reporting, early warning within 24 hours, 72 hours, detailed notification, final report within a month. And so, you can see like an integration point here where if you’re an operator within this too, you’ve probably got to verify your supply is compliant to the CRA.

So effectively, what we’re seeing is a cascading accountability. So, you can’t just take your vendors at their word, you know, you just get a warranty that says, “Oh yeah, we comply with all of this stuff “and it’s all fine.” You actually need ongoing visibility into their security posture as well as your own. And it makes sense as well to make sure that you have the contractual levers, but critically the relationships in which those levers might be pulled to ensure that you’ve got the right information available to you and to demonstrate that you have the right information if a regulator comes knocking, as well as the competence to interpret that information. So, this is about investing in relationships, contracts, people, so that you can ensure that you’re able to assure a regulator or a supplier that you have the visibility that you need into your organization, but also those on which you depend. It’s really, really quite broad.

Lindsay: Yeah, and I guess, bringing these two subjects together, you know, taking that spider’s web of supply chain now, can companies in your opinion rely on, you know, the government for all matters relating to threat intelligence, you know, is it sufficient to rely on the government and, you know, government punishments and that sort of thing to prevent threats in future?

Rich: No, so I think the short answer is no. Why threat intelligence with government on its own isn’t enough and I think that is by design, going back to my point earlier about kind of reducing perceived dependence on government to mitigate these risks. And I think effectively the regulations are structured to make sure that you are taking responsibility for your own security, your own company’s security, as well as that of your supply chain, and to make that make commercial sense. That’s the point about regulation to correct perceived market failure. From a big broad policy perspective, I think that reflects a broader global shift in thinking about commercial resilience as a component of national security, in which we all play a part, right?

So again, come back to JLR. People are asking now, what is the proper role of the state when an incident hits, right? Kind of like the conversation we were having a few years ago, about banks and fraud, right? Who should bear the cost of a hostile act? and what protective measures need to be in place to then fail and how severe do the impacts need to be before somebody other than the victim, typically in that dynamic, a consumer, intervenes or maybe even the state intervenes to kind of swaddle or mitigate the loss.

And my sense is that these regulations are kind of the beginning of a clarification of what the role of the state is in a cyber-attack, a cyber incident, like it’s more about the state setting standards and enforcing them, but giving advice about how to meet those standards without providing the kind of operational security service at scale for individual companies or people in the supply chain. That’s everyone’s responsibility, not just the state. It’s that whole of society approach again, right? And again, so states can help with things like quality assurance to a credit, cyber security solution providers. They can help with setting what cyber essential should be, but that sort of thing. But the day-to-day security, your backyard and your competitors, that’s on you, that’s the clear message. And you can kind of see that as and when a critical mass kind of adopt that mindset to the extent that that hasn’t already happened whether compelled through regulation or voluntarily, the idea is we should be more secure because there is this natural surveillance within the market around threats, but that doesn’t mean you can out source it, you need to be looking at our own and those on who your continuity depends.

Specifically on threat intelligence, I think government threat intelligence is clearly invaluable. The NCSC in the UK, CISA in the US, ENISA in the EU, it tends to provide the quite strategic contextual information about kind of nation-state level threats, because that’s naturally where the focus is, kind of big vulnerability disclosures, maybe some sector-specific guidance. But because it’s operating at that macro level, it’s not enough on its own, that’s why I say it is not enough, because you look at the what the CRA and NIS2 require you to be looking for; they are requiring you to monitor for threats that are really quite specific to your products and your supply chain and that means effectively if your components have got vulnerabilities, if your credentials are circulating on criminal forums, if your employees or contractors or suppliers are vulnerable or being targeted that kind of granular operational intelligence is on you to collect and understand and interpret and assess. Government just can’t provide that kind of granularity as a service to all industries all of the time. They don’t know your specific bit of material, your supplier relationships, your attack surface. And there’s always a bit of a lag, right between the filtering down of government intelligence to, to public advisories, right, by which time the pace at which the threat is evolving, especially with AI and so on, its attackers have probably moved on a little bit. I think that’s always part of the challenge with public advisories. And I think governments accept this, right.

We’re seeing regulatory guidance that explicitly encourages companies to use commercial threat intelligence, right? Look at the British lawyer, look at the NCSC, for example. The NCSC’s guidance on supply chain security recommends continuous monitoring using multiple intelligence sources and seeks to equip companies to kind of understand what the market is offering in the threat intelligence space and the continuous monitoring space in order to make an informed choice for their organization as between what could be quite expensive, in some cases, and quite technical, different products. So yeah, that I think is the role of government. It’s helping you to make choices, but it’s the making of those choices that you still need to do in order to get the information that you need. So, if you’re relying solely on government threat intelligence, you’re probably not going to satisfy the appropriate procedures standard in the regulations. You need to be demonstrating proactive continuous monitoring, tailored to your risk profile. Loads of vendors do that, some are better than others.

I think fundamentally these regulations are trying to align compliance incentives with actual security outcomes. The idea is that we move away from this box ticking compliance much more towards actually improving your resilience to cyber attack, which is kind of in your commercially interest anyway, right? But it’s also about making sure that you can demonstrate if you’re audited or if a supplier comes knocking that you are doing all the right things, as well as actually using the intelligence in the right way.

Anyway, I’m conscious I’ve been talking for quite a long time, and I’ve got a few questions for you, Lindsay, if I may, about your experience at DarkOwl. So, reflecting on your experience with your clients, people who use your products, what kind of common challenges are they facing? Why is supply chain security important to them?

Lindsay: There’s a few reasons. I think one is best explained by the way that cloud technology is creating what could be described as a logarithmic network effect, the sort of spider’s web that I described earlier, where the ease of integrations between technology, which is a brilliant thing, causes an enormous reliance on external parties and risks from the supply chain. I mean, as you mentioned earlier, and I think it’s worth repeating. We know that last month that the CEO of Sophos, an enormous European cybersecurity company, Joe Levy, he summed it up nicely by saying that third party risk management is now “Nth Party Risk Management” that deserves being repeated, given the endless string of supplies involved in the provision of a product or a service.

And it’s not just B2C end products. Most B2B products on the infrastructure level now can’t escape a world of interdependence and over reliance on suppliers. We all thought data centers were that sort of the end of the supply chain thread where risks are more controllable from a sort of compliance perspective, etc. But you just have to look at the recent events with underwater sea cables in the Red Sea to realize that no one is safe.

And I think another big issue is the diversity of regulations as they relate to supply risk. If your supply chain is getting longer, so too is the certainty that some of those supplies are based in a different jurisdiction to your companies, and they’re probably more focused on that jurisdiction too from a compliance perspective. So, one of the regulations that you mentioned, the UK Cybersecurity and Resilience Bill, you know, that extends the current network and information security systems regulations to cover more ground, like you mentioned, managed service providers. And that is an enormous chunk of the cybersecurity supply chain for almost any sized company. So, not only are you contending with different suppliers, more supplies, but also, different countries and approaches to regulations in which those supplies operate.

Rich: Yeah, so thinking about those security professionals’ jobs, how are they impacted day-to-day by these regulations?

Lindsay: Yeah, I think that’s probably why we talk about people specifically working in the roles within threat intelligence and allied professions. If you take a look at the micro level, there are so many things to talk about even just within that category.

There’s a lot of things to consider. There’s the onboarding of third parties and all the checks that that entails. For example, you have within the lifetime of a third-party contract, the ongoing maintenance and technical debt, there’s the offboarding, the decommissioning phase, often done so often with less sort of support from cross functional teams who just want to get rid of the contract they have with this supplier.

There’s the ever-evolving world of application security too. But then, what about the consultants, in a world of outsourced services and staffing? You know, the people who have been working on this technology or so, have they got key cards on them? Then there’s that added issue of maybe areas that are blended with corporate security responsibilities. You need to account for those and stepping back even further. This is all in a world in which an information security professional probably doesn’t actually own the supplier relationship or even project manage the deployment. So, looking at all of these variables on both the job level for people working in security through to this macro level of nation state threats as you mentioned quite rightly in the complex and independent supplier applications and networks. It’s no surprise that some of the prevailing guidance is about how to take matters into your own hands as you ended with, because we can’t readily rely on the government to sort it out for us.

Rich: Yeah, I mean, there’s the inflection point right between what we’ve been talking about. New technologies and sort of big data, there’s more data out there swimming around, there’s got to be an opportunity there, right, to better understand these threats?

Lindsay: Yeah. We should probably talk about something positive, I think in all of this, because no doubt we’re all affected by the speed with which data can be crawled and fused in the threat intelligence sector. And yes, the explosion in supply chains means that there’s more ways for threat actors to get lucky, you know, business email compromise, service desk social engineering and beyond, you know, there’s a broader attack surface, meaning there’s need for more threat intelligence. And I think thankfully, there’s now a renewed attention you’re starting to see on threat intelligence and open-source intelligence that encapsulates everything from APT group reconnaissance to Twitter feeds and ways that we confuse this normalized data to give warning signals to information security pros. Alert fatigue is a problem especially, you know the moment you introduce responsibilities to monitor the supply chain and the wider regulatory sort of consequences for doing so the answer will inevitably lie in looking over the horizon, looking over the IT network and strategically addressing the issue rather than tactically. And technology can certainly help us do that.

Rich: What a neat segue into DarkOwl. So how has DarkOwl helped to equip information security professionals and others to navigate that increasingly complex environment and think differently about how it and get ahead of those risks?

Lindsay:  Yeah, when we were sort of thinking about this, we developed something called DarkSonar. So, DarkSonar is a risk score. So that when there’s been more activity surrounding a company’s domain and staff credentials on the darknet, essentially it would let you know when there has been more exposed than you’d normally expect. Breaking this apart a little bit, it gives a relative risk rating to an email domain that considers the nature, the extent and severity of credential leakage on the darknet to provide a company with a signal that acts as a measurement for a company’s exposure in advance of an attack. Because we know that one of the biggest threat vectors to this day is still compromised credentials for entry to a system. And we tested this metric against 237 cyber-attacks occurring between 2021 and 2022 and found our signal was elevated within the last four months as it says there, a prior to an attack for 74% of the attacks on organizations. And I suppose there’s three things going on here.

So, number one, it’s data-driven future warnings as opposed to alerts after the fact. Number two, it’s scalable to all domains and supplies included. In fact, Security Scorecard have endorsed this for us publicly for this reason. And then finally, it offers companies the ability to measure market benchmarks because their supplier may not know where their exposure lies in relation to other companies, especially in relation to government departments and local councils, for example, that sit side by side, but are actually not always sure as to what exposure level they should come to expect, especially if you can benchmark it against predicting breaches and ransomware attacks.

So, this is the way for you and your supplier to do just that. It’s one contribution we’re making to at scale help organizations look over the horizon at risks to their suppliers and by extension themselves.

Rich:  That predictive model sounds really critical for businesses that are trying to get ahead of a threat, right? And/or if you want to criticize someone else in your supply chain who didn’t get ahead of it. I was just going to say, did you have some slides that kind of demonstrated that?

Lindsay: Yeah, so if we look at a couple of examples that we threw together of sort of brand names just to make the data pop a little bit, you can sort of just visually sort of evaluate the success of using this sort of metric to predict an oncoming attack, just looking at Fujifilm and Robin Hood and their ransomware and data breaches that they experienced, respectively.

So yeah, I mean, this is something that we’re working on, we’re always looking for people to try it, to test it out. We like to be very transparent and understand where people are in their journey. This industry only works, threat intelligence only works if, you know, information flows both ways and we can certainly benefit from that. So, I mean, talking of that, I mean, perhaps we can turn to some questions from the floor because we’ve both been talking enough now.

So, Kathy, I don’t know if any questions have come in, but we can maybe answer any in case.

Kathy: Yes, thanks, Lindsay. We have one question that came in. It is, your webinar is looking at future trends, but from existing commercial customers, is DarkOwl seeing any trends today and how to leverage the darknet?

Lindsay: Good question. It’s funny because I was reading the UK government’s chronic risk report that was brought out last month and inside it, it details the ways in which so many risks are converging. So, I mean, the report itself was consistently emphasizing the interdependence of cyber risks, geopolitical risk, economic risk, even ecological risks. And one of the long-term uncertainties they officially were outlining is that the internet is going to become fragmented into sort of splinter nets, which basically means that, you know, the internet will fragment, thanks to regional policies, which will sort of isolate digital interactions and data access, creating sort of digital islands. And when you add that sort of thought to, okay, at the same time in the UK, we’ve got a, you know, explosion of VPN adoption since the online safety act and the sort of the risk we’re re-anonymizing the internet. Really, what that all means is a big trend we’re hearing from customers and partners is that they’re finally treating the darknet as an online space, just like the rest of the internet, which is needed for brand protection, situational awareness, just as importantly as they’re using the surface net for those same purposes.

Kathy: Okay. Thank you, Lindsay. We have another question that has come in: We are a mid-sized manufacturer, December 2026 feels close for CRA reporting obligations. What should we be doing now?

Rich: Yeah, it is close. I tend to advise my clients to kind of phase their preparation over the next 12 to 18 months if they haven’t started already. Their objectives really need to be to getting and making sure they’ve got the right people on it, first of all, sort of the right consultants, lawyers, to help to ensure preparedness. And the first thing to do, I suggest, really is to map the supply chain, get visibility into what components you’re using, who your critical suppliers are, what your relationships look like, what contractual and commercial levers you’ve got to get information about their exposure to risk.  Where you have a gap? How do you fill it?  Do you need to buy threat intelligence?  Do you need to buy access to data?  That kind of thing, then you assess your vulnerability monitoring.  Can you at the moment detect when your components have actively exploited vulnerabilities? Are you researching vulnerabilities entering software yourself. If not, I suggest certainly the former is quite a serious gap. Start looking at continuous monitoring solutions, get some quotes, start integrating. Then if you’re not already generating SBOMs, the builds and materials start building or procuring that capability, because that’s again foundational to compliance.

And then once all that’s in place, we need to look at incident notification planning. So, running tabletops, what does it look like in practice to meet that kind of 24-hour notification timeline as the case may be, who needs to be involved, who calls whom, at what point, who makes the decisions. And these could be quite big decisions, right? Like, do we pay a ransom? Like, whose job is it to decide and what’s recorded. Where is it recorded? Probably not on a compromised system, right? Whose job is it to record everything? And then test them, test the response procedures, document them, improve them, test them again. And it’s kind of acontinuous cycle.

What else? Reviewing supplier contracts, you probably need or will be asked to give kind of CRA specific warranties and indemnities, Make sure they’re fair and that there isn’t this kind of knee jerk, complete and utter transfer of risk onto you. Think as well about on the topic of risk transfer, think about insurance. Whilst I think I’ve said that the market is still maturing, if you’re not insuring, make sure the risk is at least surfaced and noted at the correct level. I think the companies that struggle in 2026, 2027 will be those who kind of see this as a bit of a last-minute compliance exercise trying to buy their way into like a performative compliance at the last second. Like not acting now I suggest is also a decision and you should think about where the accountability for that decision might lie and if you don’t know where that is, it’s probably you. The companies that are succeeding in in 2027 will be those who have embedded security monitoring, continuity planning, and so on into their operations. Now, easier said than done, right? It needs investment and time and money and people, but that’s the way of the world.

Kathy: Great. Thank you, Rich. Both Lindsay and Rich, that looks like that’s the last of our questions, and I just want to thank the both of you for an insightful discussion today.

And as a reminder to all of our attendees, we will be following up via email with a link to the recording and other resources. If you’d like to contact either Lindsay or Rich, their contact information is presented on this slide. And we thank you again, and we look forward to seeing you at another webinar in the future.


Questions? Contact us.

Threat Intelligence RoundUp: September

October 01, 2025

Our analyst team shares a few articles each week in our email newsletter which goes every Thursday. Make sure to register! This blog highlights those articles in order of what was the most popular in our newsletter – what our readers found the most intriguing. Stay tuned for a recap every month. We hope sharing these resources and news articles emphasizes the importance of cybersecurity and sheds light on the latest in threat intelligence.

1. Hackers breach fintech firm in attempted $130M bank heist – Bleeping Computer

Sinqia, Evertec’s Brazilian subsidiary, disclosed to the U.S. Securities and Exchange Commission (SEC) that its systems were breached by hackers on August 29, with the intent to conduct unauthorized transactions. The hackers specifically targeted their Brazilian Central Bank real-time payment system, Pix. Access to Pix was gained by the use of stolen credentials belonging to an IT vendor. Evertec has reported that an undisclosed portion of the $130 million has been recovered. No specific hacker group has been linked to the attack. Read full article.

2. Iranian Hackers Exploit 100+ Embassy Email Accounts in Global Phishing Targeting Diplomats – The Hacker News

Dream, the Israeli cybersecurity company, claims an Iranian-nexus group targeted embassies and consulates in Europe via a spear phishing campaign. The emails contained information regarding geopolitical tensions between Iran and Israel, and prompted individuals to open a Word document that “urges recipients to “Enable Content” in order to execute an embedded Visual Basic for Applications (VBA) macro, which is responsible for deploying the malware payload. The hackers sent emails to organizations located in the Middle East, Africa, Europe, Asia, and the Americas casting a wide net in an attempt to successfully gain access and harvest information. Article here.

Following extradition from Kosovo in May, Liridon Masurica has pled guilty in a Florida Federal Court. Masurica was the lead administrator of the online criminal marketplace BlackDB.cc from 2018 to 2025. Records show he pled guilty to leading the organization and has also been charged with five counts of fraudulent use of unauthorized access devices and one count of conspiracy to commit access device fraud. Read more here.

On September 12, the FBI “releasing this FLASH to disseminate Indicators of Compromise (IOCs) associated with recent malicious cyber activities by cyber criminal groups UNC6040 and UNC6395”. The alert follows the tracking of UNC6395, which targeted company’s support case information in Salesforce” that occurred from August 8th – 18th. The exfiltrated data was analyzed to extract secrets, credentials, and authentication tokens share din support cases. After discovery, Salesforce was able to revoke all Drift tokens and required customers to reauthenticate the platform. Mandiant disclosed information regarding UNC6040 in June, warning social engineering and vishing attacks connected to Salesforce accounts. Read here.

5. Airport disruptions in Europe caused by a ransomware attack – Bleeping Computer

Several European airports experienced a ransomware attack that affected the check-in and boarding systems. The attack targeted Collins Aerospace, the external provider for both systems. Beginning Friday evening, hackers targeted the MUSE (Multi-User System Environment) system, causing over 100 delayed and cancelled flights throughout the weekend. The attack was confirmed by the European Union Agency for Cybersecurity (ENISA) and the agency claimed the hackers were attempting to lock up data and systems in “an attempt to score a ransom”. All reports claim that the incident was resolved by Monday. Learn more.

6. AI-powered malware hit 2,180 GitHub accounts in “s1ngularity” attack – Bleeping Computer

On August 26, threat actors exploited a flaw GitHub Actions workflow in the Nx repository resulting in the exposure of 2,180 accounts. The telemetry.js malware is a credential stealer that targets Linux and macOS systems. The malware attempted to steal “GitHub tokens, npm tokens, SSH keys, .env files, crypto wallets”. Three separate phases were completed during the attack which led to 7,200 repositories being exposed. Read full article.

7. Massive anti-cybercrime operation leads to over 1,200 arrests in Africa – Bleeping Computer

In an August 22 press release, INTERPOL announced the arrest of 1,209 cybercriminals who targeted nearly 88,000 victims as part of an INTERPOL-coordinated operation dubbed “Operation Serengeti 2.0.” As noted in the statement, the operation took place between June and August 2025 and involved investigators from 18 countries across Africa as well as from the U.K. Nine private sector partners also assisted with the investigation. The operation resulted in the recovery of $97.4 million and the dismantling of 11,432 malicious infrastructures. Read full article.

8. Google nukes 224 Android malware apps behind massive ad fraud campaign – Bleeping Computer

Android ad fraud operation, “SlopAds”, was disrupted following 224 malicious applications on Google Play that generated 2.3 billion ad requests per day. The operation was discovered by HUMAN’s Satori Threat Intelligence team. The applications were downloaded over 30 million times and used obfuscation and steganography to avoid detection. Once detection was avoided “FatModule” malware would be activated. One evasion tactic used by the app was in the way it was downloaded. If installed through the Play Store it acted as a normal app, if installed by clicking through an ad “it downloads four PNG images that utilize steganography to conceal pieces of a malicious APK.” Learn more.


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Cyber Security Awareness Month: Upcoming Content

October 01, 2025

In light of Cybersecurity Awareness month, DarkOwl is committed to sharing research, trends and industry news from our analysts.

Be the first to know as we release new research by entering your email below!

Upcoming Content This Month

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Threat Intel Round Up: September

Our analyst team shares a few articles each week in our email newsletter which goes every Thursday. Make sure to register! This blog highlights those articles in order of what was the most popular in our newsletter – what our readers found the most intriguing. Stay tuned for a recap every month. We hope sharing these resources and news articles emphasizes the importance of cybersecurity and sheds light on the latest in threat intelligence. Check it out.

it-sa Expo & Congress

We will be at it-sa 365, Europe’s largest trade fair for IT security and one of the most important dialogue platforms for IT security solutions. The trade fair covers the entire range of products and services in the field of cybersecurity: hardware, software, training and consulting services as well as Security as a Service. Stop by and meet with us at Booth 9 – 349. Meet us!

New Regulations & What They Mean for Your Supply Chain

This fireside chat explores challenges and opportunities of incoming regulations impacting cybersecurity in the UK and EU.

Greater digitalization brings with it an avalanche of Third Party integrations and supplier exposure. Rich Hanstock (pwn.legal) and Lindsay Whyte (DarkOwl) explore what new regulations mean for cybersecurity teams, and the change in attitudes required to reassure regulators and customers alike.

Discover how DarkOwl’s DarkSonar helps organizations build a resilient, responsive supply chain security strategy that aligns with Europe’s regulatory future. Transcription and recording here.

What is a DDoS Attack?

Cybersecurity might as well have its own language. There are so many acronyms, terms, sayings that cybersecurity professionals and threat actors both use that unless you are deeply knowledgeable, have experience in the security field or have a keen interest, one may not know. Understanding what these acronyms and terms mean is the first step to developing a thorough understanding of cybersecurity and in turn better protecting yourself, clients, and employees. 

In this blog series, we aim to explain and simplify some of the most commonly used terms. Previously, we have covered bullet proof hosting, CVEs, APIs, brute force attacks, zero-day exploits, doxing, data harvesting, IoCs, and credential stuffing. In this edition, we dive into DDoS attacks. Read it here!

AI vs AI: How Threat Actors and Investigators are Racing for Advantage

AI is transforming investigations, but also transforming adversarial tradecraft. How do we keep pace? From Telegram channels to dark web marketplaces, threat actors are using AI to accelerate crime, propaganda and deception. OSINT Combine and DarkOwl break down what’s happening behind the scenes and how investigators can keep up. Topics of discussion:

  • Exploration of how cybercriminals and terrorist groups are experimenting with AI technologies
  • Emerging dark web trends
  • Overview of AI-augmented investigation techniques
  • How investigators use AI for data collection
  • Detecting Disinformation and Synthetic Content
  • Live collaborative analysis by DarkOwl and OSINT Combine

Register here. Transcription to follow.

Stay tuned for our quarterly update blog highlighting new product features and collection stats updates. There is always something exciting coming from our Product and Collections teams and the team is excited to share this round of updates!

Cyber Hygiene at Work & Home

In this blog, we will highlight best practices for a safer digital life.

Command-and-Control Frameworks – Post Exploitation in Plain Sight

The blog “Indicator of Attack 101” introduces the concept of Indicators of Attack (IoAs), explaining how they differ from Indicators of Compromise (IoCs) and why IoAs are crucial for proactive cyber defense.

How Cybercriminals Build Trust in Darknet Marketplaces

Command-and-control (C2) frameworks are used by both red teams and cybercriminals. They provide a wide range of functionality and capabilities that make post-exploitation tactics easier and more effective. In simple terms, a C2 acts as a central server that connects to, communicates with, and manages compromised systems. It establishes persistence and allows the operator to control dozens of infected machines from one central environment.

Halloween: Spooky Finds on the Dark Web

The darknet can be a scary place. 👻 For Halloween, we will highlight some spooky findings from our analyst team that they have come across this past year. In the meantime, check out our previous edition where the team uncovered human organs for sale, human meat for sale, and hitmen for hire! Check out last years’ blog here.


Curious to see how darknet data can improve your cybersecurity situational awareness? Contact us.

Dark Web Pharmacy and Illegal PX Medication Sales 

September 23, 2025

Dark web “pharmacies” have become a global black market for prescription medications and counterfeit drugs. These underground vendors operate on hidden parts of the internet, accessible only with special software like Tor, and sell everything from opioid painkillers and anxiety meds to fake pills. Recent international crackdowns have led to hundreds of arrests across multiple continents, showing just how far-reaching and organized this trade has become. By using encryption and anonymous networks, dark web drug sellers connect with buyers around the world while evading traditional law enforcement. This blog looks at where these rogue pharmacies are found and the platforms they use to move drugs outside the law. 

Darknet Marketplaces

The majority of dark web pharmacy operations take place on multi-vendor marketplaces – hidden websites (with “.onion” addresses) that function like illicit versions of eBay or Amazon. Vendors set up listings for drugs, and buyers browse and purchase through the marketplace. These sites provide built-in escrow payment systems and customer review ratings, which help establish trust between anonymous buyers and sellers. Well-known examples from the past include Silk Road and AlphaBay, and new marketplaces continually arise to replace those shut down by police. 

Independent Vendor Sites

Some drug sellers also run their own standalone websites on the dark web. Instead of using a shared marketplace, they maintain a dedicated “storefront” hidden service. For example, one U.S. vendor continued operating a personal darknet website offering several types of illicit pills even after facing initial charges. These independent sites let a vendor control their platform, though attracting customers can be harder without the built-in traffic of a large market. They also lack the escrow protections of major marketplaces, meaning buyers have to trust the vendor directly. 

Encrypted Chats and Forums

In addition to Tor websites, a portion of illegal drug trade is arranged in private forums or encrypted messaging apps. Recent threat intelligence reports note a shift toward dealers making direct deals via platforms like Telegram, Signal, or Discord. Vendors advertise in chat groups or forums and then accept orders one-to-one, often taking payment in cryptocurrency. This method helps them reach less tech-savvy buyers (who may not navigate Tor) and avoid the fees or exit scams associated with big darknet markets. However, like independent sites, these direct transactions usually forego escrow – increasing the risk of scams or non-delivery if the buyer isn’t careful. 

Sourcing & Production 

  • Diverted Rx stock, bulk APIs from overseas brokers, or outright counterfeit precursors; opioids/benzos are common targets.  
  • Pill-pressing with dies/logos to mimic pharma tablets (e.g., “Xanax” bars); dosage is inconsistent and unregulated.  

Platform & Presence 

  • Multi-vendor marketplaces (escrow, ratings), independent Tor shops, and encrypted chat/closed forums; vendors diversify IDs to hedge takedowns.  
  • Leverage market feedback systems; promote “stealth,” shipping success rates, and refunds to drive buyer trust. (Observed repeatedly in takedown summaries and market analyses.)  

Security & Comms 

  • Tor access; PGP for messages; crypto payments (BTC; privacy coins like XMR increasingly preferred per EU assessments).  
  • Rotate handles, swap P.O. boxes/mailing points, segment roles (pressing vs. packing vs. posting), and avoid reusing identifiers.  

Listings, Sales & Payment 

  • Detailed SKU pages (dosage, “brand,” batch claims), pricing tiers, bulk discounts; some offer testing “proofs.”   
  • Funds held until delivery confirmation; DM/PGP comms for issues; off-platform direct deals used to avoid fees—higher scam risk.  

Fulfillment & “Stealth” Shipping 

  • Vacuum sealing, odor barriers, concealment in benign items, innocuous labels/returns; postal systems are the primary vector.  
  • Frequent post-office drops.  

Cash-out & Continuity 

  • Peel chains, mixers, P2P off-ramps. 
  • After market seizures, vendors relist quickly elsewhere under new monikers.  

Risk & Authenticity Note (for Rx specifically) 

  • A non-trivial share of “pharma” listings are counterfeit or misbranded (e.g., fake alprazolam/oxycodone); several rings pressed millions of pills sold as name-brand meds.  

Most pills sold on the dark web are not genuine pharmaceuticals. Law enforcement has caught countless vendors making their own tablets with pill presses, stamping them with real drug logos, and selling them as Xanax, oxycodone, or Adderall. Some are made with raw ingredients shipped from overseas; others are mixed in makeshift labs with no quality control. 

The danger is what’s inside: pills advertised as painkillers often contain fentanyl, and fake Adderall tablets have been found packed with meth. Even if a pill looks real, its contents may be wrong, too strong, or contaminated. A single counterfeit dose can be deadly. 

Scams are common too—some sellers simply take your money and never ship. Marketplaces use escrow to limit this, but if you buy directly through a website or chat, you’re on your own. 

Dark web pharmacies may look like convenient, no-questions-asked sources for prescription drugs, but the reality is far more dangerous. Most pills sold online are counterfeit, misbranded, or laced with powerful substances like fentanyl or meth. Even when products appear legitimate, there is no quality control, no guarantee of safety, and no way for buyers to know what they are really taking. 

While these underground vendors rely on encryption, hidden websites, and clever shipping tactics to stay one step ahead, law enforcement has shown that they are not untouchable. Major operations around the world have taken down marketplaces, seized millions of fake pills, and arrested key players. Still, new vendors and sites quickly emerge to replace the old ones. 

In the end, buying from a dark web pharmacy is a gamble with high stakes. The risks include wasting money, falling victim to scams, or, most critically, consuming a counterfeit pill that could be deadly. The safest choice remains the obvious one: only use medications prescribed by a doctor and dispensed by a licensed pharmacy. 

How Darknet Threat Actors Are Using AI and Why It Matters 

September 18, 2025

Artificial intelligence has quickly become one of the most disruptive forces in cybersecurity. On the surface, AI promises efficiency, smarter defenses, and automation. But it is also being exploited by criminals in underground forums and marketplaces. The darknet has always been a hub for phishing kits, ransomware gangs, and stolen data markets. What has changed is the speed and polish of those attacks. AI has not created new crimes, but it has made the old one’s sharper, more scalable, and harder to defend against. 

To understand the risks, you need to look closely at how threat actors are adopting AI in three areas where the damage is already visible: phishing, ransomware, and stealer logs. Alongside that, it’s worth exploring how the darknet economy itself is shifting to a subscription-based model that feels eerily similar to legitimate tech marketplaces. 

Phishing is one of the oldest tricks in the book. Traditionally, it relied on blasting out mass emails and hoping a few recipients clicked on malicious links. These campaigns were often riddled with error, bad grammar, odd formatting, and suspicious sender addresses. They worked well enough to snare the unwary, but many were easy to spot. 

AI has changed that. In 2023, tools like FraudGPT and WormGPT appeared for sale across darknet forums and Telegram channels. FraudGPT was promoted as a chatbot with “no limitations, no filters, no boundaries.” It promised to help criminals craft polished phishing emails, generate fake websites, and even produce malicious code. Sellers marketed it in the same way a SaaS startup would market legitimate tools, with clear feature lists and monthly or annual subscription options. Reports suggest prices started around $200 per month or $1,700 per year, and the tool quickly gained traction among low-skill actors. 

WormGPT took a similar path. Built on GPT-J, an open-source large language model, it was pitched as a blackhat version of ChatGPT. Access was sold for about $110 per month. Its purpose was direct and simple: create convincing phishing emails at scale. No broken grammar, no obvious red flags, just messages that looked like they came from HR, finance, or a trusted business partner. 

The sophistication of phishing is no longer limited to email. Voice cloning and deepfakes have introduced new angles. A call that sounds exactly like your CEO asking for an urgent wire transfer is no longer a far-fetched scenario. In fact, there have already been documented cases where voice cloning was used to defraud companies out of millions. With AI, creating those convincing imitations is faster, cheaper, and accessible to far more actors. 

Phishing is no longer amateur hour. It is a professionalized service where attackers can outsource creativity to AI. 

Ransomware groups are also adapting AI to their playbooks. Their goal is still the same: encrypt critical systems, steal sensitive data, and demand payment. But AI is streamlining the process. 

Some ransomware crews are using AI to refine malicious code and bypass defenses more effectively. Others are experimenting with automated infection chains where AI scripts help identify weak points in networks and tailor payloads to exploit them. In some cases, AI has even been proposed for ransom negotiations, where chatbots could pressure victims with manipulative tactics and personalized responses. 

This isn’t happening in a vacuum. Ransomware gangs are structured like businesses. They often run affiliate programs, recruit developers, and maintain support channels for buyers. AI fits neatly into that structure. It reduces the technical barrier, speeds up development, and frees attackers to scale operations. 

The real danger is not just that AI makes ransomware more efficient. It also makes entry into ransomware easier. Someone with little coding experience can join an affiliate program, buy access to AI tools, and launch a campaign without building malware from scratch. The result is more actors competing for victims, which increases the volume of attacks globally. 

If phishing is the entry point and ransomware is the hammer, stealer logs are the raw material that fuels countless other crimes. A stealer log is a collection of data siphoned from an infected machine: usernames, passwords, browser cookies, autofill data, cryptocurrency wallets, system details. For years, these logs have been sold in bulk on darknet markets. 

AI has made them far easier to exploit. Instead of combing through messy text files manually, criminals now use AI-driven tools to parse, filter, and prioritize data. They can search for keywords like “PayPal” or “VPN” and instantly extract the most valuable credentials. Dashboards sold with these logs make it simple for even unskilled actors to profit. 

Consider Rhadamanthys, a stealer that first appeared in late 2022. By mid 2024, version 0.7.0 introduced an unusual AI-powered capability: optical character recognition. It could scan images on infected devices and extract text, including cryptocurrency wallet seed phrases. This meant that even if users thought they were safe storing keys as screenshots, the malware could still retrieve them. 

Rhadamanthys is sold openly on forums. Licenses go for about $250 per month or $550 for 90 days. Its operators actively update the malware, provide customer support via Telegram, and advertise new features. In 2024, it was deployed through phishing campaigns disguised as copyright infringement notices, targeting victims across Europe, Asia, and the Americas. 

Beyond individual families, the stealer ecosystem is vast. Russian Market alone lists millions of stolen logs, and services like MoonCloud repackage them into searchable databases distributed via Telegram. These markets are increasingly structured and automated, looking more like data brokers than ad-hoc criminal sales. 

One of the most striking trends is how the darknet has adopted the language and business model of the tech industry. Gone are the days of one-off toolkits passed quietly between hackers. Today, the underground thrives on subscriptions and services. 

Fraud as a service. Phishing as a service. Ransomware as a service. Infostealers with monthly licensing models. AI has lowered the barrier to entry so far that the ecosystem resembles a SaaS marketplace more than a shadowy corner of the web. For a few hundred dollars a month, anyone can buy access to tools that rival those used by advanced threat groups. 

This professionalization is why the threat landscape feels so much more crowded. More people can play the game. The cost of entry is low. And the tools are good enough to work. 

If criminals are scaling with AI, defenders cannot rely on traditional defenses alone. Organizations need visibility into the spaces where these tools are sold and discussed. That is where DarkOwl provides value. 

DarkOwl monitors darknet forums, encrypted channels, and marketplaces where AI-enabled tools and stolen data appear. It can identify when a new phishing kit is advertised, when stealer logs containing company credentials are posted, or when chatter about impersonation campaigns surfaces. More importantly, DarkOwl delivers context. A stolen password alone is one data point. Context explains whether it is tied to a broader campaign, how it was obtained, and whether similar data is being circulated elsewhere. 

This intelligence is not meant to sit in a report. Organizations can act on it by building alerting workflows, so security teams are notified when company credentials show up in stealer logs, updating phishing playbooks with new lures seen in underground communities, and protecting executives and brands by monitoring for deepfake or impersonation campaigns. 

DarkOwl does not just collect data; it helps organizations use it. That difference is what turns visibility into defense. 

AI has not changed the fundamentals of cybercrime. Criminals are still phishing, encrypting, and stealing. What has changed is the scale and accessibility. FraudGPT makes phishing believable. WormGPT mass-produces scams. Rhadamanthys uses AI to scrape sensitive data from images. Marketplaces sell logs with dashboards and filters that look like professional analytics tools. The Darknet is evolving, and AI is accelerating the pace. 

The world cannot afford to ignore that shift. Defenders need to see what is happening in the underground as it unfolds. DarkOwl delivers that window, giving organizations the ability to anticipate threats, connect the dots, and respond before AI-driven attacks land. 


Have questions? Contact us.

Antivirus vs Antimalware: What’s the Real Difference and Do You Need Both?

September 16, 2025

We all know cybersecurity has its own language. As being cyber safe becomes more and more vital to both companies and individuals alike, it’s important to have a basic understanding on common terms. In this blog, let’s explore the subtle differences between antivirus and antimalware and if you need both.

The terms “antivirus” and “antimalware” are often used interchangeably. It is important to understand that while they are related, there is a historical difference and a functional distinction.

Antivirus

Antivirus is a type of software designed to detect, prevent, and remove malicious programs from a computer or network. While the name historically refers to software that protects against computer viruses specifically, the term has evolved to encompass protection against a wide range of cyber threats. It acts as a crucial defense against various digital threats that can harm your system, steal data, or compromise your privacy.

Traditionally, antivirus software excelled at:

  • Signature-Based Detection: This method relies on a vast database of “signatures” – unique digital fingerprints of known viruses. When a file is scanned, its code is compared to these signatures. If a match is found, the virus is identified and dealt with.
  • Preventing Replication: Its primary objective was to stop viruses from attaching themselves to legitimate programs and spreading across your system or network.
  • Cleaning and Quarantining: Upon detection, it would either “clean” (remove the malicious code from an infected file) or “quarantine” (isolate the infected file to prevent it from causing further harm) the threat.

One can think of antivirus as a specialist. It was exceptionally good at identifying and neutralizing the self-replicating, often disruptive, digital invaders that defined the early days of cybercrime.

As the threat landscape evolved, so did the sophistication of malicious software. Viruses were still a threat but now, we were up against worms, Trojans, spyware, adware, ransomware, rootkits, and more. This is where the lines begin to blur and the term “malware” enters. It is important to note that while all viruses are malware, not all malware are viruses. This difference between malware and virus is the crux of the difference between “antivirus” and the more encompassing “antimalware.”

Antimalware

Antimalware is a type of software designed to detect, prevent, and remove all forms of malicious software (malware) from computers and other digital devices. Unlike traditional “antivirus” that historically focused primarily on computer viruses, antimalware offers a broader, more comprehensive defense against the entire spectrum of digital threats.

Threats that antimalware defends against include:

  • Viruses: The original self-replicating programs that attach to legitimate software.
  • Worms: Standalone malicious programs that spread across networks without needing a host program.
  • Trojans (Trojan Horses): Programs that appear legitimate but hide malicious functions, often creating backdoors for attackers.
  • Ransomware: Malware that encrypts a victim’s files, demanding payment (ransom) for their decryption.
  • Spyware: Software that secretly monitors and collects information about a user’s activities without their knowledge or consent.
  • Adware: Software that automatically displays unwanted advertisements, often bundled with free programs.
  • Rootkits: Malicious software designed to hide the existence of other malware and enable persistent privileged access to a computer.
  • Keyloggers: Programs that record every keystroke made by a user, potentially capturing sensitive information like passwords.
  • Bots/Botnets: Software that allows an attacker to remotely control a compromised computer, often as part of a larger network of infected machines (a botnet).

Antivirus traditionally focuses on file-infecting threats; Antimalware is more adept at combating newer, evolving threats that may not be file-based.

Antivirus

  • specific type of protection
  • combats filed-infecting threats
  • basic scanning, detection, removal, and quarantine of viruses
  • relies on signature-based detection (databases of known virus “fingerprints”)
  • the original digital defense; the term is somewhat historical but often used generically (commonly used by the general public, but often refers to a broader “antimalware” solution)

Antimalware

  • broad and comprehensive protection
  • combats new, evolving threats that may not be file-based
  • real-time protection, advanced threat blocking, web/email protection, exploit prevention, sandboxing
  • incorporates more advanced, proactive methods like heuristic analysis and behavioral monitoring to catch unknown threats
  • the evolution of antivirus; the more accurate term for today’s holistic digital protection

Earlier this year, researchers at TrendMicro have observed the Chinese state-sponsored threat actor Mustang Panda (also known as Earth Preta) using a new technique to “evade detection and maintain control over infected systems.” Specifically, the hacking group uses the legitimate Microsoft Application Virtualization Injector (MAVInject.exe) to “inject payloads into waitfor.exe whenever an ESET antivirus application is detected.”  As highlighted in TrendMicro’s report, Mustang Panda is known for targeting victims in the Asia-Pacific region, with one of its recent campaigns utilizing a variant of DOPLUGS malware to target multiple countries in the region, including Taiwan, Vietnam, and Malaysia. The threat actor notably targets government entities, and “has had over 200 victims since 2022.” 

DarkOwl does not recommend having both an antimalware software and an antivirus software. This can cause conflicts and redundancies, as well as slow down your computer. It is recommended to have one comprehensive security solution active at a time. This single program will provide all the necessary layers of protection without causing conflicts. This is why many companies have moved from branding their products as “Antivirus” to names like “Internet Security,” “Total Protection,” or simply “Endpoint Protection” to reflect the broad range of threats they address.

As always, practice good cyber hygiene – check to make sure that your current software is up-to-date and offers multi-layered protection.

Ultimately, the distinction between “antivirus” and “antimalware” is not just semantic; it reflects the evolution of the cybersecurity landscape. While antivirus was our original digital defense, designed to combat the classic computer virus, today’s multifaceted threat environment demands a more comprehensive solution. A modern antimalware program is that solution, offering multi-layered protection against everything from file-infecting viruses to sophisticated ransomware and fileless malware.

As we’ve established, you do not need both—and for the sake of your system’s performance and security, you shouldn’t run both. The best practice is to choose one powerful, reputable security suite that is regularly updated. This single tool, combined with your own vigilance and good cyber hygiene, is your strongest defense against the full spectrum of digital threats today and in the future.


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Is Your City on the Dark Web? What Local Agencies Need to Know 

September 09, 2025

In 2023, investigators in a midsize U.S. city were tipped off to a darknet marketplace vendor offering “same-day delivery” of fentanyl-laced pills within specific zip codes. The listing named street corners and used coded references to local schools. It was not discovered by routine patrols or a community tip. It was found in an online space most local agencies never check: the dark web. 

The dark web is not just a place for global cybercriminal networks. It is a sprawling ecosystem where local-level threats are planned, traded, and discussed. Understanding what is being said about your city, and acting on it, can mean stopping crime before it happens. 

A Hidden Hub for Localized Criminal Activity 

Criminal forums, encrypted chat channels, and darknet leak sites often contain references to specific cities, schools, or government offices. These may range from targeted doxxing threats against police officers to lists of stolen IDs from local residents. Without visibility into these spaces, agencies risk missing critical intelligence (NIJ). 

Growing Scale of Criminal Commerce 

Dark web markets remain a preferred channel for selling drugs, stolen goods, counterfeit currency, and hacking tools. Europol has documented that some sellers specialize in hyper local delivery, building trust with buyers in their own city. One marketplace studied by the NIJ generated $219 million annually, a portion of which was linked to transactions tied to specific U.S. cities. 

Evidence of Real-World Impact 

The FBI’s Internet Crime Complaint Center (IC3) reported 880,418 cybercrime complaints in 2023, a 10 percent increase over 2022, with losses exceeding $12.5 billion (FBI IC3). While many of these cases start online, a significant number have local victims and suspects, with planning or stolen data originating from the darknet. 

  1. City and County Names – Drug vendors advertising “free delivery within [city limits]” or fencing stolen goods. 
  2. Schools and Universities – Targets of swatting threats, harassment campaigns, or worse. 
  3. Police Departments – Mentioned in extremist forums or ransomware leak sites after data breaches. 
  4. Hospitals and Public Services – Victims of cyberattacks where stolen patient data is posted for sale. 
  5. Street-Level Detail – Criminals using neighborhood or landmark names to coordinate illicit meetups. 

          These are not hypothetical. They appear regularly in open-source criminal case records and public takedown reports. 

          When local law enforcement gains visibility into the darknet, it often changes how investigations unfold. For example: 

          • Drug Enforcement – Narcotics units can identify vendors selling in their jurisdiction, connect them to street-level operations, and coordinate controlled buys. 
          • Cybercrime and Fraud – Financial crimes units can trace stolen credit cards, bank logins, or PII from local residents back to breaches. 
          • Threat Assessment – School resource officers or fusion centers can evaluate online threats referencing specific campuses. 

          This process often begins with keyword and geographic monitoring, searching for place names, zip codes, or organizational identifiers in darknet marketplaces, forums, and leak sites. Tools like DarkOwl can streamline this by indexing these spaces and allowing agencies to search them without direct engagement. All DarkOwl data is collected in compliance with U.S. Department of Justice guidelines, ensuring passive, lawful acquisition from darknet and darknet-adjacent sources. 

          In 2021, the Babuk ransomware group breached the Metropolitan Police Department in Washington, D.C., and leaked thousands of sensitive internal files on a dark web site. These included disciplinary records, intelligence reports, and details about confidential informants. The incident was described by cybersecurity experts as one of the most serious ransomware attacks ever against a U.S. law enforcement agency. Investigators had to rapidly assess the scope of the breach, contain the fallout, and communicate with the public while attackers continued to post stolen material. 

          In a separate case, 200 gigabytes of data from the Presque Isle Police Department in Maine was leaked online by Distributed Denial of Secrets (DDoSecrets). The dataset contained decades of emails, internal reports, and sensitive law enforcement files. While the organization chose not to make the entire dataset publicly available, the breach was confirmed and highlighted the vulnerability of smaller police departments to cyberattacks. 

          These incidents are a reminder that police departments of all sizes are potential ransomware targets and that early detection of leaked data on the dark web can help agencies respond more effectively. 

          • Legal Compliance – Work only with vetted intelligence sources that follow DOJ guidance. 
          • Evidence Handling – Ensure dark web data is preserved in ways that maintain chain of custody. 
          • Training – Provide investigators with skills to interpret darknet information and link it to real-world cases. 
          • Partnerships – Collaborate with state, federal, and fusion center partners to share findings. 

          Your city is likely being mentioned on the dark web, whether in a passing conversation or as part of a targeted plot. For local law enforcement, this is no longer an obscure cyber issue. It is a street-level problem with online roots. 

          By incorporating dark web monitoring into investigative workflows, agencies can spot emerging threats, connect them to local activity, and act before harm occurs. In a world where crime moves between the physical and digital in seconds, ignoring the darknet is no longer an option. 


          Learn how DarkOwl informs law enforcement investigations.

          Threat Intelligence RoundUp: August

          September 02, 2025

          Our analyst team shares a few articles each week in our email newsletter which goes every Thursday. Make sure to register! This blog highlights those articles in order of what was the most popular in our newsletter – what our readers found the most intriguing. Stay tuned for a recap every month. We hope sharing these resources and news articles emphasizes the importance of cybersecurity and sheds light on the latest in threat intelligence.

          1. ‘Chairmen’ of $100 million scam operation extradited to US – Bleeping Computer

          In an August 8 press release, the United States Attorney’s Office for the Southern District of New York announced the extradition of four Ghanaian nationals for participating in an international criminal organization “that stole more than $100 million from victims via romance scams and business email compromises.” The four individuals were reportedly high-ranking members of a Ghanaian criminal organization that targeted entities in the U.S. between 2016 and 2023. The defendants were extradited from Ghana and arrived in the U.S. on August 7. Read full article.

          2. New EDR killer tool used by eight different ransomware groups – Bleeping Computer

          According to BleepingComputer, eight different ransomware groups have been observed using a new endpoint detection and response (EDR) killer believed to be an evolution of the “EDRKillShifter” developed by RansomHub. EDR killers are a useful tool for threat actors as they turn off security products on targeted systems to help remain undetected. As of this writing, the eight groups seen using the new tool include RansomHub, Blacksuit, Medusa, Qilin, Dragonforce, Crytox, Lynx, and INC. Article here.

          Researchers at CTM360 have identified a new malware campaign dubbed “FraudOnTok” that targets users through fake TikTok Shops with SparkKitty spyware. According to the cybersecurity company’s report, the campaign is characterized by a dual attack strategy combining both phishing and malware to target TikTok users. The threat actors utilize replicas of TikTok Shop, TikTok Wholesale, and TikTok Mall to deceive users into believing they’re using the genuine platforms before stealing cryptocurrency wallets. Read more here.

          Researchers at SEQRITE Labs have observed a cyberespionage campaign targeting Russian aerospace and defense industries. According to the company’s report, the campaign has specifically targeted employees at Voronezh Aircraft Production Association (VASO), one of Russia’s largest aircraft production entities. The activity has been dubbed “Operation CargoTalon” and functions by delivering a backdoor called EAGLET to exfiltrate data. The threat actor is currently being tracked as UNG0901. Read here.

          5. Cybercrime Groups ShinyHunters, Scattered Spider Join Forces in Extortion Attacks on Businesses – Bleeping Computer

          Researchers at ReliaQuest have observed a shift in tactics used by the hacking group ShinyHunters that suggests possible collaboration with the Scattered Spider group. Following a year of limited activity, ShinyHunters’ campaigns resurged this summer with a series of attacks against Salesforce customers. These recent operations have used techniques previously observed in attacks attributed to Scattered Spider. Specifically, these have included impersonating IT support staff, using apps that masquerade as legitimate tools, VPN obfuscation, and “Okta-themed phishing pages to trick victims into entering credentials during vishing call.” Learn more.

          6. Hacker extradited to US for stealing $3.3 million from taxpayers – Bleeping Computer

          In an August 5 press release, the U.S. Department of Justice announced the extradition of a Nigerian national to the U.S. from France “in connection with hacking, fraud, and identity theft offenses.” According to the statement, the subject participated in multiple fraud schemes, including one targeting U.S. tax businesses to defraud the IRS since at least 2019. The scheme involved other Nigeria-based co-conspirators who used spear phishing emails to hack “several U.S. based businesses located in New York, Texas, and other states.” Read full article.

          7. CERT-UA Warns of HTA-Delivered C# Malware Attacks Using Court Summons Lures – The Hacker News

          In an August 4 press release, Ukraine’s Computer Emergency Response Team (CERT-UA) warned of a series of cyber attacks carried out by the threat actor UAC-0099 against “state authorities, the Defense Forces, and enterprises of the defense-industrial complex of Ukraine.”  As noted in the statement, the threat actor delivers MATCHBOIL, MATCHWOK, and DRAGSTARE malware via phishing emails. The emails are predominantly sent from UKR.NET addresses and are presented as official “court summons.” Read full article.

          8. US sanctions North Korean firm, nationals behind IT worker schemes – Bleeping Computer

          In a July 24 press release, the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC) announced the sanctioning of the North Korea-based Korea Sobaeksu Trading Company and three associated individuals for their participation in fraudulent remote IT worker schemes. As previously noted in DarkOwl’s Weekly Intelligence Summaries, the DPRK government uses these IT worker schemes to generate illicit revenue. The IT workers involved in the scheme use “fraudulent documents, stolen identities, and false personas to obfuscate their identities and infiltrate legitimate companies.” Learn more.


          Make sure to register for our weekly newsletter to get access to what our analysts are reading on a weekly basis.

          What is Credential Stuffing?

          August 28, 2025

          Cybersecurity might as well have its own language. There are so many acronyms, terms, sayings that cybersecurity professionals and threat actors both use that unless you are deeply knowledgeable, have experience in the security field or have a keen interest, one may not know. Understanding what these acronyms and terms mean is the first step to developing a thorough understanding of cybersecurity and in turn better protecting yourself, clients, and employees. 

          In this blog series, we aim to explain and simplify some of the most commonly used terms. Previously, we have covered bullet proof hosting, CVEs, APIs, brute force attacks, zero-day exploits, doxing, data harvesting, and IoCs. In this edition, we dive into credential stuffing. 

          Credential stuffing, often shortened to ‘cred stuffing’, is a widespread technique utilized by cybercriminals to test if historically exposed e-mail addresses and password combinations are valid logins across multiple commercial websites. Opportunistic cyber criminals automate the testing of large ‘combo lists’ containing compromised e-mail addresses and passwords against commercial websites and once a successful authentication occurs readily steals the PII (personally identifiable information) and financial information, often saved, on the e-commerce shopping platform’s user profile.

          Wordlists and compromised lists of email address and password combinations are the foundation for credential stuffing operations. Many multi-million record data leaks in circulation on the darknet make potential username/password combinations easily discoverable and exploitable at scale. Such leaks are utilized as input for credential stuffing scripts and applications. Wordlists are also in regular circulation amongst darknet threat actors, and some are already integrated into Linux distributions favored by pen-testers and hackers alike.

          Credential stuffing using malicious software and botnets affects not only the individuals but also the commercial organizations whose user accounts are surreptitiously accessed, as many immediately assume access was achieved due to vulnerabilities with the commercial service provider’s technical configuration instead of a simple credential stuffing technique conducted en masse. The uncertainty potentially erodes consumer and stakeholder confidence warranting that commercial agencies consider credential stuffing in their internal security frameworks and corporate risk assessments as well.

          To the left we see an example of a combolist (a list of email addresses and password combinations that may be used in a brute force attempt or credential stuffing operations to gain unauthorized access to servers and services) that was leaked and posted on a darknet site. Databases from data harvesting will often include usernames and passwords, fullz (full identity profiles), financial records or health records. These are all often highly confidential or sensitive and can cause a lot of harm and headache when posted without consent.

          Credential stuffing campaigns exploit password reuse and utilize email address and password combinations to attempt logins outside of the source of the original leak. Although you can’t prevent commercial services getting breached and usernames, email addresses, and password combinations getting leaked, you can follow some simple steps to ensure you employ robust password hygiene and reduce the risk of a password getting brute forced or exploited in a credential stuffing campaign. We review this steps later on in this blog.

          The North Face

          In a customer notice letter in June, The North Face revealed that on April 23, 2025, it was discovered that customer information was stolen in a credential stuffing attack. Exposed information includes full names, purchase histories, shipping addresses, email addresses, dates of birth, and phone numbers.  

          In January, the hacking forums Cracked[.]io and Nulled[.]to were seized following an international law enforcement operation dubbed “Operation Talent.” The joint operation involved law enforcement departments from the United States, Italy, Spain, Europe, France, Greece, Australia, and Romania. Additional impacted sites included starkrdp[.]io, mysellix[.]io, and sellix[.]io. As highlighted by CyberScoop, SellIX allowed users to create storefronts for illicit goods while StarkRDP—the remote desktop hosting service—“was allegedly leveraged by threat actors to anonymize attacks.”  

          The seizure of multiple major online forums linked to cybercrime reflects ongoing international law enforcement efforts to crack down on cybercrime by dismantling infrastructure used for illicit activity. Cracked[.]io and Nulled[.]to in particular were known for hosting cybercriminal activity, including “password theft, cracking, and credential stuffing attacks.” Similar large scale law enforcement operations have been observed in recent years, including the takedown of BreachForums in May, 2024.  

          New Atlantis AIO platform automates credential stuffing on 140 services

          In March Bleeping Computer reported a new cybercrime platform called “Atlantis AIO” which automates credential stuffing attacks on over 140 online services. Atlantis AIO features modules for brute-force attacks, CAPTCHA bypass, and automated account recovery. It targets various services including email, e-commerce, banking, and VPNs. Compromised accounts are often sold on underground forums. To defend against such attacks, the article recommends using strong, unique passwords and multi-factor authentication, and for websites to implement rate limiting, advanced CAPTCHAs, and suspicious behavior monitoring.

          Actor Spotlight: ShinyHunters

          ShinyHunters is a cybercriminal group known for their high-profile data breaches and relentless pursuit of sensitive information, and has carved out a reputation as one of the most prolific and dangerous actors in the cybercrime arena. They are known to infiltrate company databases, exfiltrating sensitive information, and then selling this data on underground forums or using it for extortion purposes. They are not shy about sharing this information on dark web sites created to share exfiltrated data. ShinyHunters utilize advanced hacking techniques to gain unauthorized access to company systems. They often exploit vulnerabilities in web applications, engage in credential stuffing attacks, and use phishing campaigns to steal login credentials. 

          Everyone can follow some simple steps to ensure you employ robust password hygiene and reduce the risk of a password getting brute forced or exploited in a credential stuffing campaign.

          • Turn on multi-factor authentication (MFA) for important accounts like financial and banking sites.
          • Use an automated complex password Manager like Lastpass, BitWarden, or 1Password.
          • Don’t reuse passwords. Have unique password for every login and streaming service you sign up for.
          • Choose passwords at least 16 characters in length.
          • Include symbols and numbers for increased complexity.
          • Avoid using passwords with dictionary words or names.
          • Don’t use sequential numbers or the word “password”
          • Don’t use the year of your birth or anniversary in your password.

          Keep up with DarkOwl. Follow us on LinkedIn.

          Highlighting Women in Cyber for Women’s Equality Day

          Interview with DarkOwl’s Alison Halland and Jennifer Ewbank

          August 26, 2025

          For the fourth year in a row, in honor of Women’s Equality Day today, August 26th, the DarkOwl marketing team highlights the women in our workforce. This year, our DarkOwl Chief Business Officer, Alison Halland, interviews a member of our Board of Directors, Jennifer Ewbank. DarkOwl is very proud of our women leadership and workforce and strives to continue to build a balanced workforce with the most talented and effective team possible.

          Interview: Thoughts on Being a Women in Cybersecurity from Two Members of DarkOwl’s Team

          To commemorate Women’s Equality Day, we sat down for a candid interview about working in the cybersecurity industry with two women from our team.

          Editors Note: Some content has been edited for length and clarity.

          In a world increasingly reliant on digital infrastructure, the need for robust cybersecurity has never been more critical. Yet, as the threats evolve, so too must our approach to building the defenses. One of the most promising avenues for strengthening our digital shield lies in fostering a more diverse and inclusive cybersecurity workforce, particularly by empowering women in this vital field.

          While challenges remain, the landscape is shifting. Just a few years ago in 2019, women constituted only about 20% of the global cybersecurity workforce. Today, that number has modestly, yet significantly, climbed to around 25%, with projections aiming for 30% by 2025 and potentially 35% by 2031. This upward trend is a testament to the incredible talent and dedication of women who are stepping up to fill a critical void, especially given that an estimated 3.5 million cybersecurity roles remain unfilled globally between 2022 and 2025.

          Over half of all cybersecurity professionals, regardless of gender, entered the field from non-IT backgrounds. This includes 17% who transitioned from entirely unrelated careers, 15% who leveraged formal education, and another 15% who are self-taught or independently explored the space. This highlights that a passion for problem-solving and a dedication to digital safety are far more crucial than a traditional tech background.

          Beyond professional strides, the statistics also underscore the importance of fostering safer online spaces. While not directly about careers, it’s telling that only 23-24% of women feel comfortable expressing political opinions online, compared to around 40% of men. The significantly higher fear of online harm, from misogyny to cyberstalking, and its heavier psychological impact, leads women to use more “safety tools” and engage less in online participation. By championing women in cybersecurity, we’re not just building a stronger defense for everyone, but also fostering a more equitable and secure digital world where all voices can thrive without fear.

          Join us as we celebrate the trailblazing women who are shaping the future of cybersecurity, inspiring the next generation, and proving that diversity is our greatest strength in the digital age.


          Alison: Thank you so much, Jennifer, for taking this time. I always enjoy speaking with you. And for those of you that don’t know, Jennifer Ewbank served as the Deputy Director of the CIA for Digital Innovation. And you were there from 2019, having recently retired in January of 2024. Did I get those dates right? 

          Jennifer: I was in that role from 2019 to January 2024, and then I retired from CIA a couple months after that. Yes.  

          Alison: And then Jennifer joined the DarkOwl board in 2024, and she’s been instrumental in helping us navigate the government landscape and providing us with so much feedback. So thank you for that, Jennifer. Thank you. 

          I wanted to do something a little bit different and dig into some of your background. Women’s Equality Day is coming up August 26th, and this is celebrated every year to commemorate the anniversary of the 19th Amendment to the Constitution, which granted all of us women the right to vote. I wanted to ask some questions geared both at your background, how you got into the CIA, and focus a little bit on women in that field.  

          As we know, there’s a huge gap globally right now in that field. There’s an estimated 3.5 million cybersecurity roles that were unfilled in the last three years. So there’s a talent gap. And, according to some of the statistics I was looking at, women only represent about a quarter of the global cybersecurity workforce, which is up from 20% in 2019. But I think that’s a pretty modest increase. 

          To kick things off, I am curious what it was like coming up through the CIA – specifically as a woman and if you ever faced any kind of imposter syndrome, or just speak a little about what it was like to be a female within the CIA organization. 

          Jennifer: Thank you. So a bit of this is going to be like archaeology for young people, right? Because, you know, I joined the CIA long, long, long ago. I didn’t join in a technical field, I joined in the operational world. Hollywood would have you think that that’s James Bond, which is obviously glamorized and dramatized. But, there’s some truth to the fundamental tasks that one has to perform in operations. So that is collecting secrets about what your adversaries around the world want to do to harm the United States and our allies. So that’s terrorist plots, it’s plans to proliferate weapons of mass destruction, it’s plans to penetrate our government with espionage, lots and lots of plans for a coup, plans for international narcotics trafficking. And the job was to go out and find those things and thwart the threats. 

          Alison: How old were you when you stepped into the operation?  

          Jennifer: I was young. So, I was in the State Department first, joined in my late 20s, and then a few years later, now people are going to do their math because you have a lot of smart people at DarkOwl. A few years later, the Cold War ended and our mission really changed at the State Department. I had joined thinking I was going to fight international communism through diplomacy, which was, you know, kind of corny, I think people would think today, but that’s how I grew up – a child of the 60s and the space race. And those things really mattered to me. And so the mission changed. I had a great experience, but I thought, hey, I want to do something else. And I wanted to do something a bit, I don’t know, let’s say bold. So I went off and did something that most rational people don’t do, which is join the CIA and become an operations officer. So I was still young at that point. 

          I spent decades moving around the world to different countries every couple of years, learning a different language, meeting new people, tackling new issues, and then climbing the ladder at the CIA in the operational world to become a chief of station, which is their senior most role in each country, that is responsible for everything CIA does, but also is kind of a coordinator, integrator of everything the broader intelligence community does. 

          I served in that role four times. As I tell people, it was small, medium, large mega stations all the way through the stack. And then after that last experience, I was invited to take this Digital Tech Deputy Director role by our Director. 

          Alison: Had any females served in those roles?  

          Jennifer: It’s a good question because when I joined, there were very, very few women in operations. It had a certain stereotype of who a “successful” officer was, and that stereotype was a very outgoing, extroverted, sociable guy. And there was a reason for that stereotype because that’s what the world was and those were the people who were successful. And somehow I thought, well, I can do that. And all those things I just described, I am not a single one of those things: not a guy, not an extrovert. I’ll phrase it this way, it’s an extreme career. If I wanted to be an astronaut, which I wanted to be when I was a child, or a fighter pilot, or a firefighter, it’s an extreme career, it’s all consuming, and it demands a lot of people. It demands everything of you. It’s full commitment. I thought, you know, I’m going to try that. 

          The challenge, back to our theme, was that there really were very few women. I didn’t work for a woman directly for, oh, I don’t know, 15 years. And I didn’t really have in my orbit people who would be role models or sponsors or mentors who happened to be women. The good news, in a way, and of course, like any large organization, the CIA has had its issues over the years, but, in some ways, the CIA is the ultimate meritocracy. It is all about outcomes. And so you deliver, and now that’s not to say that there aren’t individual cases where people experience discrimination of one kind or another, because of course, they’re human just like any other place. And so, good is balanced with people who aren’t so great. But more or less, it is a meritocracy and that’s how you kind of succeed. And so luckily for me, I worked for bosses who were keen to just get great results.  

          If I can just make a little bit of a detour, I’ll share with you. So my first tour, as we call our assignments overseas, my first tour as a case officer with operations, I would say the first year, I really did flail about a little bit trying to figure out how I’m going to do this. Because, again, there was a certain stereotype for how the job was done. And I’ll oversimplify, but it’s, you know, roll into a diplomatic reception, lots of glad handing and, you know, whiskey in one hand and a cigar in the other hand. And, inviting everybody, invite guys out to play golf and late-night drinking. Socially, it was a certain stereotype. And I wasn’t any of those things. And in the country where I was serving, it was not usual for young women to come rolling into a reception alone and chat up men. And so it wasn’t structured for my success and I wasn’t really designed for that. And so I had, at the end of about my first year, I won’t call it a crisis, but a real moment where I had to dig deep and I thought if I’m going to succeed I have to figure out a different way to do this and I’m not ever going to succeed if I play this game by the rules that exist today.  I had to – this is going to sound a little strange perhaps – sit back and really analyze who these people were who were succeeding in a traditional model: those who were out in our environment had access to secrets that we really needed to collect for the agency and for our country. And then what were my comparative advantages in this environment? What were the things that I could do that other people couldn’t do? And there were some things. And I had, I’ll say modestly, I had exceptional foreign language skills in this very difficult language. None of the men in my office did. So that gave me a leg up. I had, therefore, a deeper connection to culture and history of that country than others did. I was very good at what we called handling things – our assets, our sources, really maximizing the collection of intelligence, handling the cases well with good tradecraft, securely. There were things that I did well and that I could handle a large volume of work. And so I could just continue – continue to pump out more and more and more and more. And so, I found a way to take those things that I did well and turn them into my special way of doing the job and delivered results. As I was saying, it’s a meritocracy. And so, at the end of that second year, I sat down with my supervisor and we had an annual performance review. He was a great guy, very candid. He said, look, I’m struggling with how I evaluate you. And I said, okay, talk to me about that. And he said, you’re producing a lot, but I don’t see the classic approach and skills being honed. I said, okay, that’s fair enough. But is the challenge to produce or is the challenge to be like everybody else? And to his credit, he said, you’re right. And we had a narrative section, then we had numbers, we scored on various skills. And so he struggled with the scores. He’s like, you know what, you’re right. And he gave me the top numerical score for all those categories because of the delivery. So that’s a really long way of saying that meritocracy did matter. But that’s not to say it was easy, not at all.  

          Alison: Was there scrutiny over your different approach? Sounds like there was.  

          Jennifer: There’s a lot. That’s an interesting question, actually, because in the CIA, particularly in the operational world, there’s a lot of autonomy. You are trained, you are vetted, you are trusted to do things appropriately without supervision because the job is alone. You’re out doing your job alone. And so you go out and do your thing, come back and report. You’re expected to report fully and with integrity in detail on everything you’ve done. And so I did not encounter resistance along the way. So it’s really a long way of saying that it’s a really hard job. It’s a really hard job and it takes everything out of you.  

          I wrote a book review recently. Somebody had written a book about being a woman in the CIA, and I said something about it being a career guided by the goddess Kali, you know, both destruction and creation simultaneously – a job you love, even as it’s basically ripping you apart. And it’s just, all-consuming, and it was. So I will say that’s a long description of the job, but I came up through that world in a career that tracked the development of digital tech and its application to this very specialized, challenging mission. 

          And so when I, in 2019, was returning from one of these big posts, our largest place overseas, our director invited me to become one of her deputy directors for digital innovation, as you mentioned, which is all the digital tech stuff. So IT, global secure communications, cybersecurity, cyber collection, open source intelligence, data science, artificial intelligence, a bunch of policy and legal stuff and then training and education, et cetera. Lots of other things hanging off of that directorate, but a big job. And her intent in doing that was to bring somebody with a field perspective, a practitioner, to come partner with amazing technologists to serve as a bit of a catalyst. And that was a great experience for me. I hope people who worked with me would say the same. I think it was overall quite successful. But that was my, let’s say, non-traditional path into digital tech. 

          I wasn’t completely ignorant of it all. I had some background and I’d certainly been on the user end of every new technology that we had created. And by nature of the teams that I led overseas, we were actually right in the mix innovating with technologists to solve tough problems in tough places. And so it gave me, I would say, a complimentary perspective on what we needed to do in digital tech to succeed. 

          Alison: Do you feel like you garnered more respect in that role because you had already been in an operational role and actually been boots on the ground, as they like to say? 

          Jennifer: Well, you know fair question – so the CIA is a large organization and like any large organization you have your different tribes and cultures and so coming into digital tech, I would suggest there were probably a few senior officers there, officials who thought that they should be in my job. Right? Why do we need this outsider? And so there was a bit of skepticism. It did help in two different ways, initially it helped in terms of credibility with folks in the operational world and the analytic world – kind of more directly mission facing roles – recruiting spies, producing analysis for the president, doing the things that the CIA was created to do. And so with them, I think it gave me direct credibility. And there was a lot of engagement around what they needed? What were we doing well? What could we do better in the future, etc. So I think that was helpful for what was a relatively new organization at the time, this directorate. 

          And then over time, and it didn’t take that long, I figured out what my complementary skill set would be to lead that organization and part of it was really all around that connection to mission – the connection to the big “why,” a sense of purpose around what we are here to do and then rallying that organization around a common understanding of what our key challenges were, which were in the form of a particular very aggressive and capable adversary. I think that helped a lot because I didn’t try to pretend that I was going to be the best data scientist or that I was an expert at cybersecurity more so than the CISO, none of that. I always approached those discussions with humility in terms of the technical expertise, but confidence in terms of what I understood we needed to accomplish and I think that balance worked.  

          Alison: Did that skepticism motivate you or intimidate you? 

          Jennifer: You know, it did not surprise me. It did not intimidate me. I mean, I’m kind of driven anyways. So I guess motivation? Sure, sure. It pushed me to dig deep and figure out what I was going to do? Again, back to that story from my first assignment last year. What were my strategic or comparative advantages? How was I going to play to my strengths and not focus on trying to polish up any perceived weakness, right? I think a lot of people waste time on weaknesses. Of course, you know, you want continuing education, you want to keep learning, you want to keep developing, all of that’s great. But if I spend all my time thinking about my relative deficiencies in, you know, coding Python, that’s a waste of my time and energy. And that’s not how you win. You win by playing to, I believe, your comparative strengths. And so I cataloged those. I looked across this organization with thousands and thousands and thousands of people and billions of dollars in budget all around the world. And yes, I can say there were a handful of things that I brought that nobody else did. And that’s what I tried to focus on. 

          Alison: Did you go through the activity of actually writing those down, pen to paper?  

          Jennifer: I would say it was a mental list in that instance. But over time, sure, I did kind of articulate those things. But I think that does go back to that first, that very first, very difficult assignment with the CIA, doing an impossible job. I mean, most people would consider it an impossible job. And trying to figure out how on earth I was going to succeed if what I had learned in training and the model that I saw all around me was not the model that would work for me. So very much the same approach. 

          Alison: Well, I love it. That’s a good segue. I’m curious if you were in a room right now with a bunch of high school girls that wanted to go into cybersecurity or more specifically into the CIA, it sounds like one piece of advice would be to figure out your comparative advantages, potentially. What else would you share in terms of advice? 

          Jennifer: It’s a good question. I actually had the opportunity a few months back. I spoke at an unusual cybersecurity conference and unusual in the sense that it was at a university and they invited a really large number of high school seniors to come explore careers in cybersecurity. And what I would try to tell people is to spend a little time and think about the broader issues at play in cybersecurity. There could be those who just like the technical challenge and that’s fantastic, right? I love that. That only takes you so far. And I think going back to something I’ve already said, figuring out what you want to accomplish in life. I don’t mean you have to know everything when you’re 18 years old, not that, but what matters to you? What’s important? How do you find a sense of purpose in what you do? Because of course you need a job, and of course you want to be paid for that job, but the thing that keeps you coming back every day, I mean it is work and there can be bad days and good days. There’s going to be challenges. The thing that keeps you coming back is if you are connected to some broader purpose. In my corny example, I really did grow up in a family where we valued service to our country, where we thought it was important to defend the United States, where you wanted to fight communism, all that kind of stuff. And without over-dramatizing it, there is a similar dynamic at play today between digital tech in open societies and digital tech in digital authoritarian countries. And there’s this whole competition playing out that is going to determine the future of humanity. And if one can stop for a moment and just think about that, most people, I think, in the United States would think: “oh, yeah, I can really get behind that”. That’s really important. I need to defend. If you’re interested in cybersecurity, fantastic. Then you’re on the front lines of that battle. 

          And so I would encourage people to think about what that purpose might be. I would encourage young people, women, young girls, to be a little bold. Be unconventional. Don’t worry. Of course, I grew up like every other teenage girl that wanted to be like other people. But if I look back, the people, the heroes, the heroines who really resonated with me were completely unconventional. They were bold, resilient, a little audacious, maybe a little controversial even. And those were the people, those were the women I thought about. 

          So if anybody’s looking for great books that they didn’t read when they were at school, one of them that really stayed with me was “West with the Night” by Beryl Markham. And Beryl Markham was the first person to fly westward across the Atlantic successfully. A lot of people tried and some had died in the process. Everyone thinks of Amelia Earhart, very intrepid, intelligent, compelling figure and she flew across the Atlantic East right, but West is much harder much, much harder. Earhart had had a team but Beryl Markham did it alone and westward and she was the first ever and she wrote about it in this book – that I should go back and read – but what I remember of it was just so compelling and I just thought man, what a badass, right? And something in me clicked. I’m like, yeah, you know, that’s what I want. That’s what I want. I didn’t end up doing that, but in my own way, I landed in a career that was unconventional and a little bold and on days maybe even a little bit dangerous. 

          And I would just challenge young women in a society that wants to cocoon them in bubble wrap to just take some chances and be bold and try something that you think might make you nervous, might be hard. That’s okay. Just get out there and do it. 

          Alison: I think that’s great advice for high school seniors that are contemplating what they want to be when they grow up, or at least where do I want to put some of my energy? Do you think organizations should encourage more participation from non-traditional groups? 

          Jennifer: I think there are a lot of things that can be done. And the CIA, for whatever its reputation may be, and we’re a democracy, people are going to have different views on it, and that’s fine. There are a lot of people in the United States who might not say that they support an intelligence service. It’s just a reality of the world that every country has one, and you need to know what your adversaries are trying to do to you. So there may be people out there who think they don’t really like the idea of an intelligence service and that’s okay. But I will say that despite the reputation, it is mostly about merit. And I started at a time when there were very, very few women. And then fast forward, and when I became Deputy Director for Digital Innovation, without going down a rabbit hole here, there are five directorates. Each one is headed by a deputy director. The five deputy directors basically run the CIA, and then you have a director. And so when I became deputy director of digital innovation, all five directorates were headed by women and the director was a woman. In fact, six of the top eight positions in the CIA were women. 

          And so, you know, it didn’t take me long to just pause and think, you know what? Wow, things change. Things can change. They do change. And I’ve always felt it’s my responsibility to, if I walked through a door, I need to keep it open and help others. But I never felt it was my job to give somebody a particular advantage. I wanted people to have the opportunity to compete. 

          And so a couple things I’m going to say about that. I saw moments when I felt that there should have been more women in, say, some group of leadership positions. And I was also in a position years ago where I oversaw selections for key leadership positions and found myself very disappointed a few times by how few women put themselves out there for the roles. And it’s a bit of a stereotype, I understand this, but it seems to hold true. If I have a job vacancy that says you must have these 10 skills and a man has two and a woman has eight, the woman won’t apply and the man will. And I know that’s a stereotype and I’m generalizing, but there’s something to that.  

          So I had to do the selection of some of the most coveted senior leadership roles and I was heading a panel to do so. I was in charge of that entire process. And one year, the deadline was passed and all the applications were in. And I looked around, I thought, wait a second, we have 10% of the applications for women for these key roles that are catalysts for something more in the future that are great jobs and they give you a leg up, right? And so the next year, when the same process came around, like I said, I never wanted to give anyone special advantage, it’s not about that, but I did start calling a bunch of people and just saying, did you see these vacancies? Have you ever thought of yourself as, in this case, a chief of station? Have you ever thought about applying? And by the way, I’m not calling to tell you that you would get a job. I’m just telling you that I’d love to see your name on the list. And just trying to encourage people to apply, it really does make a difference. It can make a big difference. 

          The other two things I will say, we did really, really well, as I used to put it, as an organization that represents the United States. I would love our organization to be representative of the United States. But, you know, we’re in digital tech, so we have to also deal with demographics in the US. What percentage of college graduates with technical degrees are, you know, various demographics? And we were very careful not to measure and hire by any of those demographics because you can’t in government. It’s not lawful. But I wanted to make sure that the pipeline had a really rich representation. And so, honestly giving applicants the opportunity in the interviews, in the recruiting fairs, and all of that to actually see that diversity in action, to see a group of recruiters who look like America, that actually made a difference. There’s a psychology in that where people walk into a room, it’s a job fair, and you come to a table and you’ve got say five or six people, and you look across the five or six people and you’re like, oh, I do kind of fit here. Right? That has an impact.  

          The other thing I will say though, because I’ve always had a bit of a difficult relationship with what we used to call agency resource groups, the groups representing the interests of certain demographics. And lots of large organizations have these. So maybe it may be based on a gender issue or race or something else. And at the same time, I always felt, like I said before, I wanted to open the door behind me and bring people. And so I had many opportunities to serve, as what we used to call, executive champion for these organizations. People would ask me, would you please serve as executive champion for this resource group? And I did. I served as an executive champion for three particular resource groups. I had the same conversation each time, which was that, you know, I’d love to, but I just have two requests. First is that whatever programming you offer, you know, if it’s a seminar or it’s a webinar or if it’s a job, it’s a career fair, whatever it is, it needs to be open to everyone in the organization and needs to uplift everyone.  

          And then two is, I will never say or do or tolerate, in any session, somebody suggesting that people in this group are victims in any way. I just don’t think that’s productive. And I said, if that’s okay with you, then I’m all in. I’ll do everything I can. And it was. So, and I know that may sound a little tough, but just growing up in CIA early in my career, of course there were women’s groups, it didn’t have the positive impact that I would have hoped and I was glad to see over the years that changed and it was really about providing resources and uplifting everyone. So I’ve always had this slightly, not difficult, but nuanced relationship with those efforts. And for me, what worked best was to try to uplift everyone, ensure that the programming was for everyone and to avoid falling into a pit where discussions were around how, all the different ways that I’m a victim as a woman. 

          Alison: That resonates with me too, because I feel like I’m oftentimes the only female in the room when we have external meetings. The other day I looked around and it was seven guys and me. And I always, I always want the opportunity to be in that room, but I 100% want to be in that room because I’m qualified, not just because I am the token female. 

          Jennifer: I had lots of unique experiences like that. Most of my career, I was the only woman in the room and one of my last assignments as a chief of station was in a country with a military junta so everyone was a general. They were all men. And in the 75 years that the CIA had a presence there, there had never been a woman in the role. And so it was just a fun experience for me. I just took it as my own challenge to convince them through my own actions and professionalism that, hey, guess what? A woman can do this. And by the way, when I leave, you’re gonna think that I’m better than any of them were. That was my goal.  

          Alison: Any final thoughts, closing remarks, tying back to Women’s Equality Day or words of wisdom or even a fun story? Because I know you’re full of them.  

          Jennifer: Oh, no, I don’t want to bore people with more stories. I just think for anyone who’s considering cybersecurity, if we want to go back to that in particular, I just think it’s a fantastic time, right? Because A, there’s such a need, and B, there’s so many different pathways to cybersecurity. And yes, there’s a more traditional one where I’m going to go to university, I’m going to get a degree in a relevant field, and then I’m going to study and get a certification. That’s great. Fantastic. And that’s today the typical way, and it’s a really wonderful one. I also know people who’ve come through many other different paths. So one of my friends who’s quite well known in cybersecurity circles has her own company. She came up through the intelligence world, working on insider threat issues and then built her own company and built her own skills. And I’m sort of in a perpetual state of self-education on all of these issues and I try my best. My sweet spot is sort of cyber security for the C-suite, so not the deeply technical piece, but really thinking about the strategy and the rest of it. But there’s so much out there, there’s so much opportunity. I would suggest for anyone who’s really interested, I guarantee wherever you are today, you can map a path. And it can be through self-study, it can be through online certifications, it can be through a traditional education process, it could be on the job training, it could be lots of different things. And maybe if I’m thinking about the future and building a really successful cybersecurity career for the future, somebody is eager to do that, I would invest a little extra time to develop some level of data fluency, to really start thinking about what is coming, it’s already here in some respects, but what’s coming is really that confluence of data science and cybersecurity, where the two are gonna have to be working hand in hand. And the people who will have the superpowers in the not-differentiated future and who’ll be leading in this field are gonna be those who understand data, AI, and cybersecurity. That’s the sweet spot, I think, for the future where women, men, anyone can really carve out an exciting and successful career.


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